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How do I ship my items somewhere other than to my billing address? |
It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?"
Then follow the instructions. |
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Will I have to pay additional taxes on international shipments? |
| No. ImaginativePencil.com does not charge international fees, however, be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local Customs office. |
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How can I track a shipment after it has left our facilities? |
| After your order has shipped, you should receive an email with a link to the UPS tracking page with your tracking customer number. If for any reason you do not receive correspondence, you may login your account to view the current status. If you need additional help, please contact our Customer Support |
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When will my order arrive? |
| We use PayPal as our merchant and your order usually takes less than 2 weeks to be delivered to your address. This varies based upon where you live. Once we ship your order, we will email you a confirmation with a link to the UPS tracking page. Please contact our Customer Support Center at 1-304-376-0762 or or log in to your account and track your shipment from our site. |
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How are framed orders shipped? |
| Framed items are securely packaged in an sturdy box with fitted inserts to prevent shaking and damage and securely wrapped using economy bubble wrap. All framed items are shipped via UPS Ground. |
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Is my package insured? |
| ImaginativePencil.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with within 10 days of receipt. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Center toll free at 1-304-376-0762 or via email at support@imaginativepencil.com |
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Can I ship to a P.O. box? |
| No. We do not accept P.O. Box addresses. All framed prints must be shipped to a street address. Note also that for items shipped to a street address, a phone number is required. |
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